In the previous blogs of the layered approach series, we discussed building high-reliability systems within healthcare systems alongside human factors engineering to minimize hazards and ensure good patient/quality outcomes and highlighted the importance of Infection Prevention (IP) and environmental services (EVS) partnership. The Institute for Healthcare Improvement (IHI) bundle for

Dovetailing on the previous Human Factors Engineering (HFE) blog, the Swiss cheese model in healthcare quality, published in The British Medical Journal in 20001, focuses on a systems approach to quality outcomes. While HFE works to optimize human performance within an operational system, what of the system itself and how

Today, we’re introducing you to another one of our field service technicians as part of our “Voices of the Field” series. Click here to read our post about Nick Butler and click here to read about Chance Webb. As a Tru-D Support Specialist (TSS), Connor Kelly describes his role as

Today, we’re introducing you to another one of our field service technicians as part of our “Voices of the Field” series. Click here to read our first post about Nick Butler. As a Tru-D support specialist (TSS), Chance Webb’s role includes training operators on the Tru-D device and speaking with

We’re happy to feature our field service technicians in a new series called “Voices of the Field.” As a technical service technician (TSS) for Tru-D SmartUVC, Nick Butler is responsible for covering the southwest U.S. and performing in-service, training, and preventative maintenance for Tru-D customers in the area. But, what does