Service & Support

Our Service Commitment

Rest assured when service needs arise, the solution is only a phone call away. With our national service support system, questions about your Tru-D and other technical needs are addressed quickly.

For service requests, please call 1-800-774-5799.


    • Tru-D was the obvious choice because we wanted something that was easy to use and reduced the probability of human error. We love the fact that our Tru-D robot doesn’t need to be repositioned to disinfect a specific area within a room.

      Mary Parry

      COO of Oneida Health Systems

    • We strive to ‘stay ahead of the curve’ when it comes to patient safety, so when evaluating disinfection processes, UVC application was a natural next step. Tru-D’s ability to assess the space and antimicrobial UV dosage was key in this decision.

      Mae Eichelberger

      Gibson Area Hospital

    • Having Tru-D in our facility helps ensure we are providing the safest environment possible for our patients and staff. We are consistently looking for proactive measures that we can take to remain on the leading-edge of technology and patient safety. Our environmental staff does an excellent job with...

      Jennifer Kramer

      Chief Clinical Officer of Wray Community Hospital

    • Using an iPad outside the room, our staff turns on Tru-D remotely and begins a single disinfection cycle. The robot is able to compensate for room variables such as size, shape and contents to deliver the precise dose of UV energy needed throughout the entire room. The technology...

      Josh Moore

      Vice President of Operations at Archbold Medical Center

    • Tru-D is the only UV disinfection system on the market that has been evaluated for effectiveness in a randomized clinical trial — conducted by Duke and funded by the CDC. We are pleased to now be able to offer this infection prevention technology to our patients and to...

      Gar Atchison

      CEO of Frye Regional Medical Center

    • The Sensor360® technology set Tru-D apart. Rather than estimating the necessary UVC dose or moving a unit to multiple placements in a room, Tru-D is able to provide a measured dose of UVC light to provide disinfection from a single cycle in a single location.

      Greg Rosenberger

      Hospitality Services Director of Sarasota Memorial Hospital in Sarasota, Florida