When it comes to UVC disinfection, what happens after
installation matters just as much as the technology itself.
UVC systems aren’t “set it and forget it” devices. They are tools designed to deliver precise, measurable doses of ultraviolet light to reduce microorganisms in real-world environments. Without ongoing service, monitoring and expertise, even the most advanced system can fall short of its potential.
That’s why Tru-D® SmartUVC takes a service-first approach — one that extends far beyond the point of sale.
UVC Disinfection Is Only as Strong as Its Support
Each unique environment is dynamic. Rooms change, workflows evolve, staff turnover happens and equipment is used day in and day out. Over time, these variables can impact how UVC devices perform if they’re not properly maintained and supported.
Effective UVC disinfection depends on:
- Accurate dose delivery
- Consistent performance across every cycle
- Proper setup and use in real-world environments
- Confidence that the system is working as intended
Without expert oversight, small issues can quietly erode efficacy.
Introducing Tru-D® Care
Tru-D® Care was designed to eliminate that uncertainty.
Tru-D® Care is a comprehensive service and support program that ensures Tru-D® SmartUVC systems continue to perform at the highest level throughout their lifecycle. It’s an extension of Tru-D®’s commitment to safety, accuracy and accountability.
Through Tru-D® Care, customers receive:
- Scheduled preventive maintenance
- Certified calibration and performance verification
- Software updates and system optimization
- Expert support for real-world use challenges
The goal is simple: protect efficacy and protect confidence.
A National Network of Tru-D® Service Specialists
One of Tru-D®’s greatest differentiators is its national footprint of Tru-D® SmartUVC Service Specialists (TSSs).
These are not third-party contractors. They are trained Tru-D® SmartUVC experts who understand:
- The science behind UVC disinfection
- The realities of facility operations
- How Tru-D® SmartUVC systems are designed to perform in the field
With TSSs across the country, Tru-D® SmartUVC can respond quickly, minimize downtime and provide consistent service regardless of location. Whether a facility operates a single system or a multi-facility fleet, Tru-D® Care scales with their needs.
Service as a Strategic Advantage
In any environment, trust is earned through consistency. Facilities don’t just need a device — they need assurance that the device is delivering the intended dose, every time, in every room.
By prioritizing service, Tru-D® smartUVC helps customers:
- Maintain confidence in disinfection efforts
- Support cleaning teams with reliable, dependable tools
- Demonstrate accountability to leadership, staff and visitors
As systems continue to demand measurable outcomes and defensible processes, service isn’t optional — it’s essential.
At Tru-D® SmartUVC, the sale is just the beginning. What comes next is what makes the difference.
Contact us today to learn more about Tru-D® Care and our national network of TSS experts.