When organizations invest in advanced UVC disinfection technology, they’re not just purchasing equipment. They’re building a program.
And programs require support and protection.
Technology alone doesn’t drive consistency. Reliability does. Support does. Preventive maintenance does. Visibility does.
That’s why Tru-D Care™ exists.
Uptime Is Non-Negotiable
If your UVC device isn’t ready when you need it, your program slows down. Rooms wait. Schedules shift. Teams adjust. Confidence dips.
Tru-D Care™ is designed to eliminate that uncertainty.
With 24-hour support from Tru-D® SmartUVC technicians, a 24-hour service response plan and a 48-hour on-site visit commitment if needed, organizations have a defined path to resolution — not guesswork.
During outbreak situations, a 30-day loaner program is available at no cost
That’s more than just service. That’s continuity.
Preventive Maintenance Protects Performance
Every Tru-D® SmartUVC device under Tru-D Care™ receives an annual on-site preventive maintenance visit, including calibration.
Why does that matter?
Because performance consistency is built on precision. Sensor calibration, firmware updates and device diagnostics ensure your system continues operating exactly as designed.
Tru-D Care™ also includes a complete bulb protection plan, ongoing operator and manager training and firmware and software upgrades.
Programs evolve, teams change and technology updates. Tru-D Care™ ensures your disinfection strategy keeps pace.
A Dedicated Partner — Not a Call Center
Tru-D Care Tier 1 includes a regionally dedicated Tru-D Support Specialist
That means your organization works with someone who understands your environment, your workflows and your goals — not a rotating support queue.
Quarterly program review calls help leadership stay aligned and proactive
Utilization monitoring helps identify trends. Device health tracking reduces surprises.
This is structured partnership.
Multiple Tiers, One Objective
Tru-D Care™ offers tiered coverage options designed to meet different organizational needs
Whether managing a single device or a fleet across multiple sites, coverage with Tru-D™ Care ensures:
- Consistent maintenance
- Rapid response
- Ongoing education
- Device longevity
- Program stability
When disinfection is part of your operational standard, support cannot be optional.
It must be intentional.
Protect the Program You Built
A Tru-D® SmartUVC device is a powerful asset. Tru-D Care™ helps protect that asset and the program behind it.
Reliable technology, predictable service, defined response commitments and an ongoing partnership are how programs stay strong.
Learn more about Tru-D Care™ by emailing info@tru-d.com.