Today, we’re introducing you to another one of our field service technicians as part of our “Voices of the Field” series. Click here to read our first post about Nick Butler.
As a Tru-D support specialist (TSS), Chance Webb’s role includes training operators on the Tru-D device and speaking with various departments to build out a UVC program. He also assists the sales managers with maintaining existing account programs and relationships. Lastly, he and his colleagues service the Tru-D devices and perform repairs and maintenance for both hardware and software issues.
Webb has seen first-hand that UVC programs vary from facility to facility. “For instance, Duke University has a dedicated UV team, which enables the facility to be more accurate with where they’re running the devices and with hitting utilization goals,” Webb said.
“In a more traditional setting, it’s important to get buy-in from both the cleaning management and from other departments. Once you get the cleaning staff working with and wanting to use the Tru-D device, a lot of other departments will then buy in and want the Tru-D technology used to disinfect the environment.” Webb said that if you have a facility with two departments that communicate well, that’s what will provide a recipe for success with a UVC disinfection program. “Most facilities have their own reports about what microorganisms are present in which rooms,” Webb added. “Having accurate information on UVC cycles performed enables you to cross-reference those documents.”
As for tips for UVC success, Webb suggests starting with realistic goals, such as focusing on all C. diff rooms or other microorganisms. “Talk with the Tru-D SmartUVC team about how best to start a UVC program depending on how big your facility is and what your goals are,” he said. “Consulting first with the team and trying to figure out a stable approach before you expand into other areas of the facility will help ensure a successful UVC program.”
Stay tuned to hear more from our TSS team. To learn more about Tru-D technology, click here.